Privacy

dvo is committed to maintaining the trust and confidence of our visitors to our website. In particular, we want you to know that dvo is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. In this Privacy Policy, we provide detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

The types of data we collect:

Website cookies

Cookies are small text files, unique to your account or browser, that are sent between dvo and your computer or mobile device. Cookies are useful because they allow a website to recognise a user’s device and, for instance, remember your preferences and generally improve your online user experience.

What information about you does dvo collect?

As is true of most websites, we collect information about your device, including your IP address, operating system and browser type, for system administration and to report aggregate information.

Why does dvo use cookies?

We use cookies to ensure our website is secure: cookies also make your interactions more secure, to make sure the personal information you give us does not also fall into the wrong hands.

Some people prefer not to allow cookies, which is why most browsers give you the option to control them in your setting. In some browsers you can set up rules to manage cookies on a site-by-site basis, so you can prevent cookies being set by all sites except those that you trust. What you are able to do depends on which browser you are using. If you do not accept our use of cookies as set out above, you can configure your browser to reject cookies.

Google analytics

When someone visits dvoagency.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Facebook analytics

When someone visits dvoagency.co.uk we use a third party service, Facebook Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Facebook to make, any attempt to find out the identities of those visiting our website.

Twitter analytics

When someone visits dvoagency.co.uk we use a third party service, Twitter Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Twitter to make, any attempt to find out the identities of those visiting our website.

Mailing lists

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use the following third-party providers to manage and deliver our e-newsletter and email communications:

Mailchimp. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Mailchimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Ben Dickens.
Hubspot. We gather statistics around the number of subscribers to our e-newsletter and their behaviour when receiving these communications to help us monitor and improve our e-newsletter. For more information, please see Hubspot’s privacy notice.

Contact enquiries

When you contact us via our website, your name, email and contact number will be stored in our sales CRM system, Hubspot. Please be assured that we do not share your personal details with any other company without your consent and that all sdata processing is fully compliant with all current Data Protection Regulations.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Ben Dickens by emailing [email protected]